Last updated: July 23, 2026
Location: Tbilisi, Georgia

1. GENERAL PROVISIONS

1.1. This document, permanently published on the website evgrafova.pro (hereinafter referred to as the «Website»), constitutes a public offer made by Individual Entrepreneur Evgrafova Svetlana, registered under the laws of Georgia (hereinafter referred to as the «Contractor»), addressed to any legally capable individual or legal entity (hereinafter referred to as the «Customer»).

1.2. By placing an order and completing payment for any product or service available on the Website, the Customer confirms full and unconditional acceptance of this Public Offer and enters into a legally binding agreement with the Contractor.

1.3. Before placing an order, the Customer is responsible for carefully reading these Terms and Conditions. By completing payment, the Customer confirms that they have read, understood, and agreed to all provisions of this Agreement, including the Delivery Policy, Refund Policy, Privacy Policy, and Intellectual Property provisions contained herein.

1.4. These Terms apply to all products and services offered through the Website unless otherwise expressly stated on a specific product page.

1.5. The Contractor reserves the right to modify these Terms and Conditions at any time without prior notice. The version published on the Website at the time of purchase shall apply to the relevant order.

2. SUBJECT OF THE AGREEMENT

2.1. The Contractor provides educational, informational, coaching and consulting services in the field of nutrition, healthy lifestyle, eating behaviour, psychology, and related subjects.

Such services may include, but are not limited to:

• online courses;
• webinars;
• workshops;
• educational programs;
• downloadable digital materials;
• guides and workbooks;
• video lessons;
• consultations;
• other educational products published on the Website.

All such products and services are hereinafter collectively referred to as the «Services.»

2.2. The Services are provided remotely via the Internet through online learning platforms, electronic communications, email, messaging applications, or other digital means specified by the Contractor.

2.3. The detailed description, price, duration, format, access period, and contents of each Service are published on the corresponding page of the Website and form an integral part of this Agreement.

2.4. The Contractor undertakes to provide the Services as described on the Website. The Customer undertakes to pay for the selected Services and comply with these Terms.

2.5. Medical Disclaimer

The Services, educational materials, consultations, courses, webinars, articles, guides, and any other information provided by the Contractor are intended solely for educational and informational purposes.

The Services do not constitute:

• medical advice;
• medical diagnosis;
• psychotherapy;
• psychiatric treatment;
• nutritional treatment prescribed by a physician;
• emergency medical assistance.

The information provided by the Contractor is not intended to replace consultation with qualified healthcare professionals.

The Customer is solely responsible for seeking appropriate medical advice regarding any disease, medical condition, medication, pregnancy, eating disorder, or other health-related issue.

The Contractor makes no guarantee regarding any specific health, nutritional, psychological, or weight-related outcome resulting from the use of the Services.

2.6. The Customer confirms that participation in the Services is voluntary and undertaken at their own discretion.

3. PAYMENT TERMS

3.1. The prices for the Services are published on the Website. Unless otherwise specified, the reference prices are displayed in Russian Rubles (RUB).

3.2. International payments are processed through secure payment service providers, including the TBC Bank online payment gateway. Depending on availability, Customers may complete payment in Russian Rubles (RUB), US Dollars (USD), Euros (EUR), or Georgian Lari (GEL).

3.3. Where payment is made in a currency other than the reference currency displayed on the Website, the amount payable will be automatically converted using the exchange rate applied by the payment provider or the acquiring bank at the time the transaction is processed.

3.4. The Contractor is not responsible for exchange rate fluctuations, currency conversion differences, foreign transaction fees, bank commissions, or any additional charges imposed by the Customer’s card issuer or financial institution.

3.5. The Services shall be deemed paid only after the payment has been successfully authorized and confirmed by the payment processing system.

3.6. If a payment is declined, cancelled, reversed, or otherwise unsuccessful, the Contractor shall have no obligation to provide access to the purchased Services until full payment has been successfully received.

3.7. Payments are processed through secure PCI DSS-compliant payment service providers. The Contractor does not store, process, or have access to Customers’ full payment card details.

4. INTELLECTUAL PROPERTY

4.1. All materials provided by the Contractor in connection with the Services, including but not limited to video recordings, audio materials, presentations, text, illustrations, photographs, graphics, worksheets, templates, checklists, guides, workbooks, downloadable files, course materials, trademarks, logos, and any other content available on the Website or learning platforms (hereinafter collectively referred to as the «Materials») are protected by copyright and other applicable intellectual property laws.

4.2. Unless expressly stated otherwise, all intellectual property rights in the Materials belong exclusively to the Contractor.

4.3. Upon purchase, the Customer receives a limited, personal, non-exclusive, non-transferable, and revocable licence to access and use the Materials solely for their own private educational purposes.

4.4. The Customer shall not, without the Contractor’s prior written consent:

• copy, reproduce, distribute, publish, modify, translate, adapt, sell, sublicense, or otherwise exploit the Materials;
• download, record, screen-record, photograph, duplicate, or create copies of protected Materials except where downloading is expressly permitted by the Contractor;
• share login credentials, passwords, access links, downloadable files, or course materials with any third party;
• provide access to purchased Services to any other individual or organization;
• upload the Materials to websites, cloud storage services, file-sharing platforms, social networks, messenger groups, or any other publicly or privately accessible resource;
• use the Materials for commercial purposes, including teaching, consulting, coaching, or creating derivative educational products.

4.5. Any unauthorized use of the Materials constitutes a violation of the Contractor’s intellectual property rights and may result in suspension or termination of the Customer’s access to the Services without prejudice to any other legal remedies available under applicable law.

4.6. The Contractor reserves the right to seek compensation for damages and to pursue any other remedies available under the laws of Georgia in the event of copyright infringement or other unauthorized use of the Materials.

5. REFUND AND CANCELLATION POLICY

5.1. Cancellation Before the Start of an Online Course

The Customer may cancel their participation in an online course and request a full refund at any time before the official course start date, provided that access to the course materials has not yet been granted.

5.2. Refunds After the Start of an Online Course

If the Customer requests a refund after the course has officially commenced, the refund amount shall be calculated proportionally, taking into account:

• the portion of the Services already provided;
• the lessons, modules, recordings, or other digital materials that have been made available to the Customer;
• any non-refundable payment processing fees charged by payment service providers.

The Contractor reserves the right to determine the value of the Services already rendered based on the course structure and the materials made available at the time of the refund request.

5.3. Digital Products with Immediate Access

For digital products that become immediately available after payment, including downloadable guides, workbooks, templates, recorded webinars, recorded intensive programs, or other instant-access digital content, refund requests will be considered in accordance with these Terms and applicable law..

5.4. Individual Consultations

If an individual consultation is cancelled by the Customer at least twenty-four (24) hours before the scheduled appointment, the Customer may either reschedule the consultation or request a full refund.

If the Customer cancels less than twenty-four (24) hours before the scheduled appointment or fails to attend without prior notice, the Contractor reserves the right to treat the Service as fully rendered and no refund shall be due.

If the consultation cannot be provided due to circumstances attributable to the Contractor, the Customer may choose either a full refund or rescheduling.

5.5. Refund Procedure

To request a refund, the Customer must submit a written request by email to:

svetlana.nutrition@gmail.com

The request should include sufficient information to identify the order.

Eligible refund requests will normally be reviewed within ten (10) business days.

Approved refunds will be processed using the same payment method originally used for the purchase whenever technically possible.

Depending on the Customer’s bank or payment provider, the time required for the refunded amount to appear in the Customer’s account may vary.

6. DELIVERY OF DIGITAL SERVICES

6.1. All Services offered through the Website are delivered electronically via the Internet.

No physical delivery is required for the Services covered by this Agreement.

6.2. Access to online courses, webinars, consultations, downloadable materials, or other digital products is provided after successful confirmation of payment.

Unless otherwise stated on the relevant product page, access is normally granted automatically or manually within twenty-four (24) hours after payment confirmation.

6.3. Access instructions, login credentials, invitations to learning platforms, downloadable materials, or other information necessary for receiving the purchased Services will be sent to the email address provided by the Customer during the checkout process.

6.4. The Customer is responsible for providing a valid email address and ensuring that emails from the Contractor are not blocked by spam filters or other security settings.

6.5. The Contractor shall not be liable for delays in delivery resulting from incorrect contact information provided by the Customer, technical failures on the Customer’s side, Internet service interruptions, or circumstances beyond the Contractor’s reasonable control.

7. PRIVACY POLICY

7.1. The Contractor respects the privacy of Customers and is committed to protecting personal data in accordance with the applicable laws of Georgia.

7.2. By placing an order or using the Website, the Customer agrees to the collection and processing of personal data necessary for:

• processing and fulfilling orders;
• providing access to purchased Services;
• communicating with Customers;
• processing payments;
• providing customer support;
• complying with legal and accounting obligations.

7.3. The personal data processed may include:

• full name;
• email address;
• telephone number;
• billing information;
• payment-related information processed by payment service providers;
• any other information voluntarily provided by the Customer.

7.4. Payment card details are processed directly by certified payment service providers. The Contractor does not store or have access to Customers’ full payment card information.

7.5. Personal data may be shared with trusted third-party service providers solely to the extent necessary for payment processing, website hosting, learning platform administration, email delivery, technical support, or compliance with applicable legal requirements.

7.6. The Contractor does not sell, rent, or otherwise disclose Customers’ personal data to unrelated third parties for marketing purposes.

8. GOVERNING LAW AND DISPUTE RESOLUTION

8.1. These Terms and Conditions and any agreements concluded pursuant to them shall be governed by and construed in accordance with the laws of Georgia.

8.2. The Parties shall make every reasonable effort to resolve any dispute, disagreement, or claim arising out of or relating to these Terms through good-faith negotiations.

8.3. If the Parties fail to reach an amicable settlement within thirty (30) calendar days, the dispute shall be submitted to the competent courts of Georgia in accordance with the applicable laws of Georgia.

8.4. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

9. CONTACT INFORMATION

Contractor:
Individual Entrepreneur Evgrafova Svetlana

Identification Number (ID): 305603781

Registered Address: Levan Gotua 26, Tbilisi 0140, Georgia

Email: svetlana.nutrition@gmail.com

Phone: +995 574 03 54 01

Website: https://evgrafova.pro

By placing an order and completing payment on the Website, the Customer confirms that they have read, understood, and accepted these Terms and Conditions, including the Payment Terms, Delivery Policy, Refund Policy, Privacy Policy, and all other provisions contained herein.

For any questions regarding these Terms, payments, refunds or delivery of Services, Customers may contact the Contractor using the contact information provided above.